When refunds are usually considered
- A first-time purchase made within 7 days of the charge date.
- A duplicate charge or clear billing error.
- A subscription renewal that was charged unexpectedly and shows little or no meaningful product usage after renewal.
- A technical issue on our side that prevented access to paid features and could not be resolved in a reasonable timeframe.
When refunds are usually not available
- Credits that have already been spent or substantially consumed.
- Founder Pass or other short-duration offers that were meaningfully used during the access window.
- Requests made long after purchase without a billing error or service failure.
- Cases where the service worked as described but the user simply changed direction after using paid outputs.
How usage affects the decision
Because DemandRadar sells digital access and usage-based value, we look at signals such as unlocked plans, credit consumption, saved work, exports, and other paid interactions when evaluating a refund.
Partial or token use may still be reviewed, but heavily consumed access is normally not refundable.
How to request a refund
- Contact support through the billing receipt, your in-product support channel, or the account path used for your purchase.
- Include the purchase email, approximate charge date, and the reason for the request.
- If the issue is technical, include screenshots or a short description of what failed so we can verify it quickly.
Processing
Approved refunds are returned to the original payment method through Paddle or the payment provider on record. Timing depends on the provider and your bank or card issuer.